What to ask a doctor?

We believe that beginning an accurate diagnosis is the key to exact treatments. A patient is the most important person in this process. By exactly describing the nature, location, time and duration of onset of the symptoms to the doctor, the patient actually helps in an appropriate diagnosis and subsequent treatment of the disease.

We strongly recommend that a patient should consider using the questions given below as a reference for their consultation with a doctor. We encourage you to be fully informed about your health. Below, find suggested questions to ask your doctor.

Symptoms, Diagnosis & Treatment

• If my symptoms get worse, what can I do?
• How effective is my treatment option?
• What is the disease (condition)?
• What is the cause of my disease (condition)?
• Am I suffering from more than one disease (condition) that could be causing my problem?
• How serious is my disease (condition) and how will it affect my personal and work life?
• Do I need to take precautions to avoid infecting others?
• How is the disease or condition treated?
• What are my treatment options?
• What are risks (side-effects) of my treatment option?
• When should I contact you? 

If You Need Surgery

• All the above questions may or may not relate to you, depending upon the disease (condition) you may undergo.
• Soon after your doctor decides Surgery or Procedure for you, you need to be admitted to the hospital. The first step is to obtain clearance from the Help Desk. You will be asked to signify your acceptance of the estimated tariff to cover your treatment and stay in the hospital. After this step is completed, you will be given a date for admission as well as pre-operative instructions.
• How long will I be in the hospital?
• How long will it take me to recover?
• What are your qualifications?
• Why am I a candidate for the surgery?
• Make sure you have any prescribed pre-admission testing done prior to the date you are being admitted to the hospital.
• What surgical procedure do you advise for me?
• Is there more than one way to perform this surgery?
• What will be the cost of the surgery?
• Bring your insurance card and some form of identification such as a driver’s license
• Leave your valuables at home. Take only those things that you need to be comfortable during your stay.
• Is surgery really beneficial in my case?
• What if I do not have this surgery – Are there any other alternatives?
• What are the risks associated with the surgery?
• Can I get a second opinion?
• What is the duration of complete recovery?
• What is the post-operative risks involved?
• How many such procedures have you performed earlier?

Visitor Guidelines

Care taker and guests can play a vital role in the healing process of our patients. Wellness Hospitals’ visiting hours and guidelines help in ensuring that patients have enough time to rest and cure; and that all visitors can be sufficiently accommodated. Visiting hours may vary by hospital locations.

Outpatient

Consultation Time:  9:00 am – 1:00 pm, 4pm – 6 pm on weekdays For visitors to the Outpatient and other clinical areas, two adults, one either the parent/spouse or a sibling, and another over the age of 12, may come with the patient.

In-patients

At Wellness Hospital, visits by relatives and friends to see the patients are encouraged to make their stay more enjoyable. With the doctor’s permission, patient may also see visitors in the patient rooms or the visitors’ waiting area (if provided).

For patient’s comfort and care, visitors are asked to observe the following rules:

• Visiting hours are from 7A.M. to 8 A.M. or 5 P.M. to 7 P.M  unless you are notified by our staff (nurse), of additional restrictions
• Only two visitors per patient are allowed at a time.
• Generally, visitors below the age of 12 are not permitted, except with special permission.
• Smoking by patients, visitors and staff is strictly prohibited.
• Visitors must meet patients only during visiting hours and must not exceed the time limit specified. This is to ensure the well being of the patients.
• Visitors are asked to check with a nurse before bringing food or beverages to a patient.

Intensive Care Unit (ICU)

Owing to the intensity of care given in this area, visits at the ICUs are generally restricted to immediate family members only. However, visitors can visit the patient after consulting and with the permission of the treating

Reaching a Patient

Family and friends can reach a patient by making a call to our patient information number 040-66667779 and +91 9299200010

Accommodation – Rooms and Beds, Pharmacy

Wellness Hospitals’ in-patient accommodation is hygienic and spacious with super specialty standards. We offer premier facilities for in-patients ranging from tastefully decorated A/C rooms to single private rooms, shared rooms, cubicles, general wards and VIP Suites.

Hospital rooms are generally assigned based upon the patients’ request, insurance limitations and type of care the physician recommends.

• VIP Suite
• Standard Private Room
• Standard Private Room
• Intensive Care Unit (ICU)- Special Critical Care Beds

General Wards

General Wards are economical options and have the provision to accommodate many patients. These are spacious rooms, chair for each patient’s relatives, an attached bathroom and telephone lines.

Pharmacy

At Wellness Hospitals, the pharmacy services are available 24/7. Our pharmacy ensures that all medicines are available on time. Medicines at our pharmacies are authentic and stored as per the required standards.

Patient Rights & Responsibilities

Patient safety is a healthcare discipline that emphasizes on the reporting, analysis, and prevention of medical error, physician error, medication error, pharmacy error, nursing error, medical equipment failure, root cause analysis, and failure due to human factors. Negligence in patient safety often leads to adverse healthcare events.

Preventing venous thromboembolism by eliminating hospital-acquired VTE (venous thromboembolism), the most common cause of preventable hospital deaths.

Some safety tips for patients to make sure that the care is as safe as possible.

• Keep the latest list of the following with you at all times:
• Your immunizations, prior hospitalizations and medical problems other hospital staff
• Preventing central line-related blood stream infections
• Educating patients about using blood thinners safely
• Building rapid response systems and better teams
• Re-engineering hospital discharges thus reducing potentially preventable readmissions by assigning a staff member to work closely with patients and other staff to settle medications and schedule necessary follow-up medical appointments.
• Ask a family member or friend to go with you to the doctor to help you ask questions or get further information.
• Cooperate with your doctor by answering the questions about your illness in order to understand and plan for your care.
• Let your physician know if you are not feeling well or if you experience any change in your condition.
• While in the hospital:

Use Medications Safely

• If you are concerned with any safety issues, please speak with Patient Relation Executive (PRE) or manager (operations) or any member of the hospital staff. We will do our best to resolve your problem.
• When a doctor suggests you a new medicine, ask him/her if the new medicine will interfere with or substitute for what you are already taking.
• Keep the latest list of drugs you are taking including prescriptions, herbals, vitamins, or any other medicines.
• Bring your list of prescriptions with you every time you go to the hospital or visit your doctor.
• Make sure you know the names of all your medicines and why you were prescribed to take them.
• Ask questions about any instructions or information given that are confusing or unclear.

Patient Safety

Patient safety is a healthcare discipline that emphasizes on the reporting, analysis, and prevention of medical error, physician error, medication error, pharmacy error, nursing error, medical equipment failure, root cause analysis, and failure due to human factors. Negligence in patient safety often leads to adverse healthcare events.

Preventing venous thromboembolism by eliminating hospital-acquired VTE (venous thromboembolism), the most common cause of preventable hospital deaths.

Some safety tips for patients to make sure that the care is as safe as possible.

• Keep the latest list of the following with you at all times:
• Your immunizations, prior hospitalizations and medical problems other hospital staff
• Preventing central line-related blood stream infections
• Educating patients about using blood thinners safely
• Building rapid response systems and better teams
• Re-engineering hospital discharges thus reducing potentially preventable readmissions by assigning a staff member to work closely with patients and other staff to settle medications and schedule necessary follow-up medical appointments.
• Ask a family member or friend to go with you to the doctor to help you ask questions or get further information.
• Cooperate with your doctor by answering the questions about your illness in order to understand and plan for your care.
• Let your physician know if you are not feeling well or if you experience any change in your condition.
• While in the hospital:

Use Medications Safely

• If you are concerned with any safety issues, please speak with Patient Relation Executive (PRE) or manager (operations) or any member of the hospital staff. We will do our best to resolve your problem.
• When a doctor suggests you a new medicine, ask him/her if the new medicine will interfere with or substitute for what you are already taking.
• Keep the latest list of drugs you are taking including prescriptions, herbals, vitamins, or any other medicines.
• Bring your list of prescriptions with you every time you go to the hospital or visit your doctor.
• Make sure you know the names of all your medicines and why you were prescribed to take them.
• Ask questions about any instructions or information given that are confusing or unclear.